Terms and Conditions

Angels introduces cleaners only after a vetting process (arranging home visit, obtaining 2 references & photograph etc.). Introduced cleaners use a Angels ID badge with Angels logo. If clients would like a Full CRB Check (this can take several weeks), this is available for an extra cost.


A. The Customer is of the opinion that the Cleaning Services Provider has the necessary qualifications, experience and abilities to provide services to the Customer.

B. The Cleaning Services Provider is agreeable to providing such services to the Customer on the terms and conditions set out in this Agreement.

In Consideration of the matters described above and of the mutual benefits and obligations set forth in this Agreement, the receipt and sufficiency of which consideration is hereby acknowledged, the parties to this Agreement agree as follows:


1. This terms and conditions of business constitute a contract of agreement between Angels Cleaning services and the client.


1. Angels Cleaning services agrees to interview and obtain references for every cleaner presented to the client.

2. Angels Cleaning services agrees to obtain from cleaners proof of address, identity, and all relevant vetting documentations before placing them with clients.

3. If the cleaner is unsuitable to the client’s needs or leaves, Angels Cleaning services will endeavour to provide a replacement within 7 working days.

4. In the event of the regular cleaner’s inability to clean, due to sickness or other reasons, Angels Cleaning services will endeavour to provide a temporary cleaner.

Fees for domestic customers

1. Clients agree to pay the regular cleaning hourly rate on the designated day.

2. Cleaners will only undertake work for hours arranged in advance; clients must call through to the office for approval of any additional work to be undertaken by the cleaner

3. Any change in fee rate will be notified to the client giving a minimum of 14 days notice.


1. In the event of service cancellation by client, any advance payment will not be refunded but kept on account.

2. 14 working days cancellation notice must be given by client in writing to Angels Cleaning Services before cancellation of service.

3. 24 hours notice must be given to Angels Cleaning Services before client can change cleaner’s visiting/cleaning date, failure to give sufficient notice will result in the full charge for the due clean to be made to the client.

4. Client agrees to give Angels Cleaning Services 14 days notice minimum when on holidays or planning to be away. Angels Cleaning Services fees will not be refunded if clients do not inform us.

5. Clients shall be responsible for cleaner’s travelling cost if cleaner is unable to gain access into client’s property on the day of visit as arranged.


1. Angels Cleaning Services are fully covered with public liability & employer’s liability insurance.

2. Accidents happen in homes, so in line with all other insurance policies, there is £100 excess with all claims against our insurance payable by the client.

Supplementary Terms

1. Client agrees that he/she will not employ/ use the cleaner’s services directly or indirectly within 12 months of the clients cancellation of his/her relationship with Angels Cleaning Services or from the first introduction of cleaner to client.

2. Client is responsible for making sure that the cleaner gain access to the client’s property on the day of cleaning. Client is also responsible for providing key to the cleaner if client will not be at home.

3. The Cleaner is not allowed to carry out any specialised cleaning, of any antique, valuable or delicate items.

4. Cleaners are prohibited from using bleach in the client’s home. Any bleaching substance use in the client’s home is at the client’s risk.

5. In the event of cleaners losing client’s keys, cleaner is fully responsible for replacement cost of key only (Angels will not be responsible for changing of locks).

6. Client must promptly reimburse Angels Cleaning Services or the cleaner for any incidental cost incurred as a result of client’s action in any way.


1. Angels Cleaning Services reserves the right to introduce additional terms to this terms and condition of business and client will be notified of such changes.


Complaint must be received by Angels Cleaning Services in writing within 24 hours of site visit, and a full investigation will be carried out, notifying the client of the outcome within 28 days of complaint. If a permanent solution is not reached, we will take such matter to an independent arbitrator to reach a permanent solution.


Clients requiring Angels Cleanings Services to use any of their personal equipment, it is the client’s responsibility to make sure all said items are fully covered on their household insurance policy. Angels Cleaning Services will not accept any liability for loss, damage or faulty equipment.

Typical Duties Include;

Entrance Area

Wipe skirting
, Wipe door clean
, Vacuum carpet including edges
, Sweep and mop if required.

Living Room

Dust picture frames
, Clean mirrors
, Wipe skirting boards
, Dust/Clean fireplace (if applicable), 
Dust chairs
, Dust and polish tables
, Dust all surfaces
, Vacuum carpet including edges
, Sweep or mop if required
, cills/ledges
, Clean under sofa cushions.

Dining Room

Dust picture frames, 
Clean mirrors
, Wipe skirting boards, 
Dust/Clean fireplace (if applicable), 
Dust chairs, 
Dust and polish tables
, Dust all surfaces, 
Vacuum carpet including edges
, Sweep or mop if required
, Clean window cills/ledges

Hallway & Landing

Vacuum carpet including edges
, Sweep and mop if required, 
Clean mirrors & picture frames, 
Polish handrails, 
Dust and wipe skirting boards.


Clean hob
, Clean outside cupboards
, Clean outside microwave, 
Clean outside fridge
, Clean outside dishwasher
, Wipe all surfaces
, Clean sink & buff taps, 
Clean all window cills/ledges
, Sweep or vacuum floors
, Mop if required.


Clean bath and sink, 
Clean mirrors, 
Clean shower cubicle, 
Clean all tiled surfaces
, Clean taps & buff up
, Clean toilets inside and out
, Vacuum carpet including edges
, Sweep & mop if required.


Clean mirrors
, Dust picture frames
, Wipe skirting boards
, Dust all surfaces
, Vacuum carpet including edges
, Sweep and mop if required
, Tidy beds, 
Polish wood areas ie. Dressing table
, Wipe window cills/ledges.

En-Suites & Cloakroom

Clean hand basin
, Clean mirrors
, Clean shower cubicle inside and out
, Clean all tiled surfaces
, Clean toilets inside and out
, Vacuum carpet or sweep
, Mop if required.

By entering in a financial transaction with Angels the client hereby agree to the terms and conditions of this agreement and agree to keep to it.

What people say

John Gray

"I confirm that I have known Joanne Porter and her company Angels Assistants for over two years.

At all times I have found Joanne and her staff to be reliable, hard-working, honest, extremely helpful and do a top job.

I can’t recommend them enough."

Christine Cadogan

"The Angels cleaners have been coming to clean my house for over two years now, i recommend them as they do a really good job of cleaning and tidying, and are most reliable, trustworthy and helpful."

Tracy Reeve, Nordic Walk Instructor

"I confirm that I have known Joanne Porter and her company Angels Assistants for nearly 3 years.

I have always found Joanne and her staff to be extremely hard-working, reliable and helpful. I have confidence in them and trust them implicitly.

I would highly recommend them."


"I would also like to take the opportunity to say they are smashing ladies! the house shines like a new pin."


"The work done is great. Very happy"


"Mandy and her team have been cleaning my house, on a weekly basis, for just over a year. They have a key and are completely trustworthy. It is lovely to come home to a sparkling clean house. I particularly appreciate the beautifully cleaned bathrooms and kitchen."


"Just a testimonial to say how pleased I am with Mandy and Carla’s work. Mandy has been brilliant throughout - her communication is excellent and she is very willing to do whatever needs doing. Here and her team are all polite, hard-working and friendly. I would like to thank you for their excellent service - it’s much appreciated."

Why choose us


All teams are
in-house trained


Teams work in pairs,
no lone workers


All teams are
directly employed

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